The TellDunkin Survey, also known as DunkinRunsOnYou, is an online feedback platform launched by Dunkin’ Donuts to gather valuable insights into customers’ experiences. The survey aims to identify areas of improvement in Dunkin’ stores and take necessary actions to enhance overall customer satisfaction.
Dunkin’ Donuts invites its customers to take the TellDunkin survey by providing survey invitations on the receipts. By taking a few minutes to share their feedback, customers get a validation code that allows them to redeem for a free Classic donut.
What Are The TellDunkin Requirements?
To take the TellDunkin survey at www.TellDunkin.com, customers must meet the following requirements:
- Must have made a purchase at Dunkin’ Donuts store in the last 7 days
- Must have a valid purchase receipt with complete details
- Must be able to access the survey webpage using a laptop, computer or smartphone with stable internet connection
- Must be able to read and understand English or Spanish to take the survey
- Customers must be 18 years or older to participate
- Employees of Dunkin’ Donuts company and their family members are not eligible to take the survey
|Survey Name||TellDunkin – Dunkin’ Runs On You Customer Satisfaction Survey|
|Conducted By||Dunkin’ Donuts|
|Available Languages||English, Spanish|
|Eligible Customers||All customers who have made a purchase at Dunkin’ in the last 7 days|
|Purchase Receipt Needed||Yes (with complete details and 26-digit invitation code)|
|Minimum Age to Participate||18 years|
|Survey Duration||Approximately 5-10 minutes|
|Types of Questions||Multiple choice rating questions, Overall satisfaction rating, Suggestion/comments box|
|Devices Compatible||Laptop, PC, Smartphone with internet access|
|Reward/Incentive||Validation code for 1 free Classic Donut with next purchase|
|Reward Validity||14 days from completing survey|
|Maximum No. of Rewards per Person||1 reward code per 5 days|
|Sale/Transfer of Receipt||Prohibited|
|Tampering with Survey||Strict action will be taken|
|Employee Participation||Not allowed|
|Further Queries/Concerns||Contact Tell Dunkin Customer Service at provided channels|
TellDunkin Survey Procedure
The step-by-step procedure to take the TellDunkin survey is as follows:
- Make a purchase at your nearest Dunkin’ Donuts store and retain the purchase receipt.
- Visit the Tell Dunkin survey website at www.TellDunkin.com
- Select the language – English or Spanish
- Enter the 26-digit invitation code printed on your Dunkin’ receipt
- Start answering survey questions related to your last visit experience
- Rate various aspects like friendliness of staff, speed of service, quality of food and beverages, cleanliness and overall satisfaction on a scale of 1-10
- Give your suggestions to help Dunkin’ Donuts make improvements
- Provide your personal details like name, email ID, phone number etc. to receive the validation code
- Note down the 4-digit validation code to redeem your free Classic donut
Dunkin’ Donuts offers an instant reward upon completing the TellDunkin survey. Customers get a 4-digit validation code that allows them to redeem a free Classic donut with any purchase made at Dunkin’. This reward code can be redeemed within 2 weeks of completing the survey.
TellDunkin Survey Rules and Regulations
To ensure fair participation, Dunkin’ has set certain rules for taking part in the TellDunkin survey:
- Only one receipt per person is eligible every 5 days
- Same validation code cannot be used more than once
- Reward codes are non-transferrable
- Purchase receipts cannot be sold or uploaded online
- Customers cannot influence or tamper with the survey process
- Dunkin’ reserves the right to withdraw or deny any reward redemption
Objectives Of The TellDunkin Survey
The core objectives of Dunkin’s customer satisfaction survey are:
- To continuously monitor customers’ needs and satisfaction levels
- To identify strengths and areas of improvement in Dunkin’ outlets
- To analyze customers’ feedback on product quality, pricing, and staff hospitality
- To understand changing consumer preferences and adapt accordingly
- To enhance service standards across all operational aspects
- To build lasting relationships with customers
TellDunkin Survey Insights
The actionable insights gained from TellDunkin survey enables Dunkin’ Donuts to:
- Strategize efforts to exceed customer expectations
- Personalize offerings based on demand
- Resolve recurring complaints and operational issues
- Train staff to be more customer-centric
- Revamp store environments for better consumer experience
- Introduce new menu items as per changing tastes
- Maintain consistency in food preparation and pricing across locations
Thus, TellDunkin provides the right feedback for the brand to keep delivering on its promise of bringing joy to its consumers everyday.
Here are answers to some commonly asked questions about the TellDunkin Survey:
There is no time limit to complete the TellDunkin survey. You can take as much time as you need.
Each receipt invitation code is valid for one survey attempt only. You have to make a separate purchase every time to get a new code.
To redeem your free Classic donut, just show the 4-digit validation code along with valid proof of purchase at the Dunkin’ store.
The TellDunkin reward code must be redeemed within 14 days of completing the survey. Codes expired beyond this date will not be accepted.
Please check your internet connection. The survey website may sometimes not load properly on slow/weak connections.
TellDunkin Customer Support
If customers face any issues regarding survey participation or reward redemption, they can contact TellDunkin Customer Service at:
Email: [email protected]
Mail: TellDunkin Survey Sweepstakes, Attn: Consumer Relations, 100 Marcus Dr, Melville, NY 11747
Details About Dunkin Donuts And Its Survey
Dunkin’ Donuts is an American multinational coffeehouse chain founded in 1950 by William Rosenberg. It is headquartered in Canton, Massachusetts. As of 2022, Dunkin’ Donuts has over 11,000 restaurants worldwide and serves more than 3 million customers daily.
The first Dunkin’ store opened in Quincy, Massachusetts and slowly began expanding by adding menu items like donuts and coffee. Today, Dunkin’ is the largest coffee and baked goods chain in the world. However, it started the TellDunkin customer satisfaction initiative in 2018 to continuously improve based on evolving consumer needs.
Dunkin Donuts Contact Information
Dunkin’ fans can reach out to the company regarding inquiries, complaints or appreciation through the following channels:
Corporate Office Headquarters
130 Royall Street
Canton, MA 02021
Dunkin’ Donuts Mailing Address
P.O. Box 15145
Boston, MA 02215-0145
Dunkin’ Website: www.dunkindonuts.com
The Dunkin’ Donuts Menu
Some top-selling items on the Dunkin’ menu are:
|Beverages||Classic hot and iced coffee, Cold brew, Iced tea, Hot chocolate|
|Espresso Drinks||Cappuccino, Americano, Lattes|
|Frozen Drinks||Frozen coffee, Frozen hot chocolate, Frozen lemonade|
|Donuts||Glazed donut, Jelly-filled donut, Chocolate frosted donut, Maple donut|
|Munchkins||Original, Glazed, Jelly-filled|
|Sandwiches||Ham, egg & cheese, Wake-up Wrap|
|Bagels and Muffins||Multi-grain bagel, Sour cream muffin|
|Sides||Hash browns, Hash brown bites|
Final Thoughts On the Customer Feedback Survey
The TellDunkin survey platform allows Dunkin’ Donuts to bridge crucial gaps between them and their loyal patrons. It fosters customer-focused growth of this leading coffee brand globally. With increasing participation, the survey will empower Dunkin’ to craft superior food experiences and create smile-worthy moments everyday for all.
So next time you grab a cup of freshly brewed coffee or bite into a mouthwatering donut at Dunkin’, do not forget to save your receipt for the TellDunkin survey. Your little feedback can help translate into big transformations for an even better Dunkin’ tomorrow!